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 medical lighting online 

Shipping & Returns


Most product orders from the Coolview™ online store ship out within 1 business day.

After you order, you will receive an email confirmation with your order details, and further updates via email when a product ships, including your tracking number.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose using our real-time calculator. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound, and may include additional values for shipping materials.

Please contact us with any other questions.



Returns Policy

Coolview will accept return of any stock item within 30 days from original invoice date. Coolview will not accept return of non-stock items. Items must be returned in an unused condition, with original packaging and in saleable condition, suitable for restocking.

Prior authorization for all returned items is required. To obtain a Return Authorization Number and instructions for item return, contact Coolview by filling out the form below to begin the process.

A request for return and Return Authorization Number must specify reason for return, order/PO number, quantity and invoice number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping.

Returned items may be subject to a 20% reprocessing charge.

Returned products must be accompanied by original order invoice, packing slip or facsimile. Packages returned to Coolview should be marked with the Return Authorization Number on the outside of the package and shipped to:

1214 West 6th Street, Suite 201
Austin, TX 78703 US


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Made in the USA

All Coolview™ products are proudly made in the USA, in our Georgia manufacturing facility.

Coolview™ products are on contract with the United States Veterans Administration and can be viewed on GSA Advantage.

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